Refund Policy
This Refund Policy explains when fees for the Zovex Labs service (the "Service") can and cannot be refunded. It forms part of, and should be read together with, our Terms of Service.
Payments for the Service are processed by Paddle.com, which acts as the Merchant of Record and reseller. Paddle's Buyer Terms and refund handling also apply to your purchase. See our Terms of Service for the full agreement.
01Overview
Zovex Labs currently offers monthly subscription billing only. Monthly subscription fees and usage (overage) charges are non-refundable, and nothing in this policy removes any right to a refund that you have under mandatory consumer law. If we introduce annual billing in the future, this policy will be updated to state the refund window that applies to it before annual plans become available for purchase.
Cancelling a subscription stops future renewal charges. It does not, by itself, refund amounts you have already paid.
02Subscription Fees
Monthly plans. Monthly fees are charged in advance and are non-refundable. If you cancel, future renewals stop and you keep access until the end of the period you have already paid for.
Renewals. Automatic renewal charges are non-refundable. To avoid being charged for a renewal, cancel before the renewal date shown in your account.
03Usage / Overage Charges
Each plan includes a set amount of call minutes per billing period. Minutes used above that allowance are billed at your plan's per-minute overage rate at the close of the billing period.
Overage charges are non-refundable, because they reflect service that has already been delivered.
04Setup & Onboarding
Zovex Labs does not currently charge a separate setup fee. If a one-time onboarding or professional-services fee is agreed with you in writing, it is non-refundable once work on it has begun.
05Your Statutory Rights
Nothing in this policy limits any rights you have that cannot be waived under the law that applies to you. Where a mandatory right to a refund applies, we honour it.
06Duplicate or Incorrect Charges
If you were billed twice for the same period, charged after a valid cancellation, or charged in error, contact us. Once we have verified the error, we will refund the incorrect amount in full.
07Service Availability
The Service is provided on an "as is" and "as available" basis. We do not provide automatic refunds or account credits for downtime unless a separate written service-level agreement says otherwise.
If a service interruption materially affected your use of the Service, contact us and we will review the situation in good faith.
08How to Request a Refund
Email support@zovexlabs.com from the email address on your account, and include your business name and the Paddle transaction or invoice ID for the charge.
Approved refunds are issued by Paddle to your original payment method, normally within 3–5 business days of approval for card payments (or within 48 hours for PayPal), per Paddle's standard refund processing timelines. The time for the funds to actually appear in your account after that depends on your bank or card issuer.
09Chargebacks
Please contact us before disputing a charge with your bank or card issuer — we can usually resolve billing questions faster directly.
Starting a chargeback without first contacting us may result in suspension of your account until the dispute is resolved.
10Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date at the top of this page shows the current version. The version of this policy in effect at the time of your purchase applies to that purchase.
11Contact
Questions about refunds or billing can be sent to:
support@zovexlabs.com
Zovex Labs